Documentation and diagnostics

Player support.

Start with the complete guide, then use the focused checks below for startup, audio routing, album order, artwork, and record-side issues.

Quick answers

Frequently asked questions

Review the demo restriction, licensing, supported formats, collection indexing, turntable behavior, audio processing, artwork, and file safety.

Browse the FAQ
Startup problem

Run the included diagnostics

If the application does not open, run Run_Virtual_Vinyl_Diagnostics.bat. It keeps the command window open and writes detailed information to logs\startup_diagnostics.log.

No audio or wrong device

Check the complete output path

  1. Confirm the speaker or Bluetooth device is connected in Windows.
  2. Select it under Sound Output, or choose System Default.
  3. Check Windows Volume Mixer for mute or incorrect routing.
  4. If the device was just connected, allow the output list to refresh.
Collection issue

Rescan before rebuilding

Rescan Collection checks additions, removals, metadata changes, newly added covers, and broken artwork paths while preserving valid cached entries. Use Rebuild Index only when you intend to discard and recreate the complete crate index.

Track or side order

Check metadata and the side layout

Confirm disc and track-number tags, or use numbered filenames as a fallback. For two-sided albums, configure the first track of Side B. For larger sets, choose the seven- or eight-track limit and reset the automatic layout.

Artwork problem

Choose a local or online match

Open Album → Manage Artwork to preview the current image, choose a local cover, inspect online results, or restore automatic artwork discovery.

When requesting help

Include the useful details

  1. The exact Virtual Vinyl Player version.
  2. What you were doing immediately before the problem.
  3. The full message shown, if any.
  4. A screenshot and the relevant file from the logs directory.
Release access

Try the demo or unlock full tracks.

The demo advances after 60 seconds of each track. A purchased and activated license key removes the playback restriction.

Download Demo